• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-23-2020 07:59 AM - last edited on ‎11-23-2020 08:04 AM by Retired

HP Recommended
Product: x360 spectre 13 inch. convertible
Operating System: Microsoft Windows 10 (64-bit)

same questions as in 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-Does-Not-Charg...

 

looks like some software issue, spent money and replaced battery, now battery charges if I leave the computer plugged in and turned off, but when I start the computer, it does not see the adaptor. 

 

someone responded with give product id and something else, as if that would help pinpoint the problem, it looks like some windows/HP issue that HP has ignored. learnt my lesson

 

model 13t-ae000

prod id : 1WU65AV

s/N   : [Personal Information Removed]

 

of course, out of warranty, but this should be irrelevant. if you expect us to throw away our computers after 2 years or so, just make that statement upfront

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.