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‎11-17-2020 01:39 PM

HP Recommended
Product: HP Envy Notebook
Operating System: Microsoft Windows 10 (64-bit)

Computer works fine as long as its plugged in.  Unplugged with good battery strength system shuts down and requires to be plugged in to boot back up. Battery tested fine, reset computer to factory settings, reset Windows, had to add emails and accounts manually again but unplugged the system keeps shutting down.  If starting unplugged sometimes it works other times needs plugged in to work all with good battery status above 60%.  Is there a driver update or something I'm missing to fix?

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