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‎09-08-2016 04:21 PM

HP Recommended
Product: probook 450 g3
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I am having an issue with my Probook 450 g3 running windows 10 pro x64 anniversary update v1607.

Most of the time, the audio doesn't work. When its not working, it says that there is no playback device found in control panel --> sounds.

I have updated the machine with the latest drivers and bios and it still does not work.

However, if I uninstall the synaptics touchpad drivers and reboot, the speakers work fine. Unfortuantely, windows will automatically install a driver for the touchpad and it wants me to restart. The next time I restart, the speakers break again. I have disabled the setting to automatically install drivers in advanced system settings, and it still installs the drivers.

 

Some info:

Conexant ISST audio driver version: 9.0.72.50

Synaptics ps/2 port touchpad driver version: 19.0.19.48

Bios version: 1.14

 

Please let me know if you need any other details.

Thanks,

bench

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