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‎05-18-2020 10:41 AM - edited ‎05-18-2020 10:43 AM

HP Recommended
Product: hp 630
Operating System: Microsoft Windows 10 (64-bit)
 moved  to Windows 10 1909 by deleting everything on the hard drive. My Bluetooth headset, which was working properly before the format process, was no longer detected. I tried connecting again after making sure I had installed all the drivers and made all the Windows updates, but the result didn't change.
 
I have erased and reinstalled the drivers for my wireless adapter from the device manager maybe 50 times, and finally managed to connect to my headset. After using it for 5-6 hours, I turned off the computer, and when I turned it back on, it didn't detect my headset. In the same way, I erased the driver and reinstalled it repeatedly, but this time it did not work. These are the solutions I've tried:
 
  1. I ran the "sfc / scannow" command. I did 100% scan and couldn't find anything.
  2. I uninstalled and reinstalled all drivers, including the audio driver.
  3. I shut down and restart all of the Bluetooth-related services from the "Services" section of Windows.
None of the above solve my problem.
 
My Bluetooth adapter: Qualcomm Atheros AR3011 Bluetooth 3.0
 
I know that Wi-Fi and Bluetooth work on the same adapter. Wi-Fi is working fine. I've been trying to solve this problem for two days. Please help me.
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