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‎03-25-2020 02:59 PM - last edited on ‎03-25-2020 03:12 PM by Retired

HP Recommended
Product: Elitebook Revolve 810 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi, my built in computer camera is not functional. When I open the camera app it gives an error saying it can't find my camera: 0xA00F4244<NoCamerasAreAttached>. I have gone to HPs websites to download the recommended driver (HP Universal Camera Driver sp79338) however when downloaded it doesn't show up under "imaging devices". There is no camera option listed in device manager (including when I check for hidden devices) and no devices have a yellow warning sign next to them under any hardware listed. When I scan for hardware changes, nothing is recommended. When I go to "apps and features" the option for me to uninstall a camera is greyed out. I have not located a killswitch for the webcam on this model of tablet. I have tried disabling my windows virus protection but it does not impact the camera functionality. My machine is up to date on windows updates. Any ideas on how to get this camera functional? Thank you in advance for any assistance!

 

Computer specs:

HP EliteBook Revolve 810 G2 Tablet

Serial Number: [edited]

Product Number: G2S29UP#ABAProcessor: Intel(R) Core(TM) i5-4300 CPU @ 1.90 GHz 2.50 GHz
Installed RAM: 8.00 GB (7.9 GB usable)
Device ID: 9999CED0-C759-4B54-9884-BC7490C3A579
System type: 64-bit operating system, x64-based processor

I'm running Windows 10 Pro version 1909 which was installed on 8/9/19. I do have Windows Virus and Threat protections running.

 

 

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