• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-28-2020 02:00 AM

HP Recommended
Product: EliteBook x360 1030 G3 WWAN
Operating System: Microsoft Windows 10 (64-bit)

In my company about 20-30 HP 1030 has the following issue:

 

when VPN use the built-in SIM modem the system goes to BSOD

 

I have checked the Windows Reliability Report of some similar cases logs, the crash is usually created by file fwpkclnt.sys (Microsoft Windows IPsec Kernel-Mode API file).

 

This file calls the IPsec with the Intel Modem XMM 7360 LTE-A. The IPsec security dials directly with the drivers (SSL is on more elevated layer) so it seems a sort of bug/incompatibility between VPN and the internal modem.

 

If we switch VPN in SSL instead of IPsec we have no BSOD and if we use WiFi instead of internal LTE modem no BSOD

 

On the web we see many HP cases. I have tried many versions of the Intel drivers, updated HP firmware, updated win10, changed win10 version, changed VPN version… no good luck.

 

please put this in attention of HP as maybe an updated Intel Modem XMM 7360 LTE-A is needed

 

thanks to all

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.