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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-16-2021 08:07 AM

HP Recommended
Product: HP OfficetJet Pro 6869
Operating System: Microsoft Windows 10 (32-bit)

Hello, I changed the color ink cartridge in my printer and during the diagnostic test of print quality the blue (CYAN) does not print. I also did a cartridge cleaning and nothing works, the blue still does not print .... Can you help me? I have called the support but they tell me that this printer is not supported by Hp anymore... Thanks in advance!

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