• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-19-2019 08:10 PM

HP Recommended
Product: HP 63XL - Ink Cartridge - Black - F6U64A
Operating System: Microsoft Windows 10 (64-bit)

I purchased a black and a color ink cartridge on 10/1/19 at Target.  Went home and installed them immediately and the black cartridge did not work.  I did not receive an error.  I attempted to return the defective cartridge back to Target, but they said their policy is they can not accept the open product back.  I did not want my money back, just a functional ink cartridge.  Since Target would not honor an exchange, I had attempted to dispute the charge on by card.  Since that has failed, my question is, how do I get a working ink cartridge for the $39.99 product I payed for?  The color cartridge works as expected.  I have never had an ink cartridge be defective before.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.