Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-31-2023 05:19 AM

HP Recommended
Product: HP Prime Graphing Calculator
Operating System: Microsoft Windows 11

When using the HP Connectivity Kit (tried both on Windows 11 and Mac OS 13.4.1) my newly purchased HP Prime Calculator is not being recognized. The HP Prime Virtual calculator is showing up in the Connectivity Kit. When I check in Windows using Device Manager, there is no indication that the computer is seeing anything connected to a COM port. The same is true for the Mac. This leads me to believe that the Connectivity Kit is not properly configured for USB serial communication. I bought my HP Prime from a link supplied by the HP website. It came packaged in a clear plastic blister pack. Is mine an unsupported grey market product? Does ANYONE have the Connectivity Kit working with this calculator?

1 REPLY 1

‎07-31-2023 05:24 PM

HP Recommended

The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/. Or if you need technical support for your calculator visit: https://www.hp.com/calculators.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP.
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.