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‎12-05-2020 08:11 PM

HP Recommended

I brought a HP Sprocket Studio. We set it up as instructed and the printer sent a message to our phone saying 'replace the cartridge'. The new cartridge that was provided was already in there. Every time it went to print it sounded like it was stuck. We have removed the new cartridge which tore. What would you suggest we do to get the torn piece out (it isn't visible inside the printer)? Or doesn't it matter? Do you know what we could have done wrong that made this happen? We will buy another cartridge but are worried it will happen again. Any advice would be appreciated.

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