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‎04-15-2021 03:56 AM

HP Recommended
Product: HP Windows Mixed Reality Headset
Operating System: Microsoft Windows 10 (64-bit)

Hello,
I'm having trouble connecting a HP Windows Mixed Reality Headset to my PC. Previously the connection was OK, but now when connecting a headset to a PC, the Mixed Reality Portal software reported "we're not sure what's up but this error code should help 1-8".
I have tried updating the video card driver, changing the resolution, the frequency of the monitor, changing the USB port connect to headset, etc...
Looking forward to your help

 

SystemSystemVideo Display CardVideo Display CardDevice ManagerDevice ManagerRun Mixed Reality PortalRun Mixed Reality PortalError messageError message

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