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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-04-2021 04:13 PM

HP Recommended
Product: DeskJet 2755
Operating System: macOS 11.0 Big Sur

I am posting the solution to the problem.

I spent literally 4 months, a dozen phone calls, and at least 12 hours trying to fix this.

Everything is fine except Instant Ink is Disabled.  I couldn't use Instant Ink cartridges.

The final solution:

Cancel Instant Ink, and then uncancel it.

That resets something so it works.  Nothing to do with restarting, factory resets, router settings, blah blah. If you are connected to HP Connect, that is all you need to do.

When the tech told me how she fixed it, I asked her to bump this up to the top of the list of things to try. I hope they do.

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