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‎06-22-2020 09:24 AM

HP Recommended

Having similar problems despite conducting regular maintenance on the HP OfficeJet Pro8710 we have.  Intermittently saying there is an issue with the yellow cartridge normally resolved by a power down, today it was the turn of the magenta cartridge.  I would have thought that if the cartridges were reporting problems or issues this would have triggered Instant Ink to send a replacement but apparently not.  Please could support send me a private message so I can attempt to resolve.

Thank you.

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