Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-26-2020 07:30 PM

HP Recommended
Product: HP OfficeJet 7612
Operating System: macOS 10.15 Catalina

I have four 7610-series printers, including two 7612 models.  All of them were working fine, and now one of the 7612 printers will not print the lines on VectorWorks drawings.  It prints hatches and fills in shapes, but not the outline.  No plain lines. Prints text.  Not an ink issue as all colors of things that are not lines will print fine (and I've cleaned heads and installed new cartridges).  I tried making a pdf of my drawing but the same thing happens.  I exported that pdf to .jpg and that printed the lines but very faintly.  My suspicion is the problem is somewhere in the driver or some related code that is just not allowing the printer to recognize the lines.  Prints photographs just fine.  Running Vectorworks 2021 latest version.  This printer also has trouble connecting to my computer via USB cable, but wireless works fine (this could be just coincidental)   I have the same problem with Adobe Illustrator, so the problem is definitely related to vector-based drawings.  I just tried to print a Photoshop document with lines drawn in it and got a strange dialogue window that said "DesignjetPDE.plugin will damage your computer" and it allowed me to show this file in my finder and report it to Apple.  And now the printer won't print anything at all.  

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.