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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-16-2020 02:44 PM

HP Recommended
Product: OfficeJet X476dn
Operating System: Microsoft Windows 10 (64-bit)

The ADF on my unit no longer feeds pages into the scanner.  I've made sure that the paper guides are adjusted properly, and that the paper rests against the stop before starting the scan.  Once I start the scan, the ADF parts start to move, but it never grabs the paper, and then I get a paper jam error.  I've even tried lightly pushing the paper into the feeder as it's trying to grab, but to no avail.

 

I went through all the cleaning and reset procedures, and that didn't fix anything.  I'm thinking the rollers are likely worn out as I use the ADF a lot, but I can't find info on purchasing replacements, or how to install the replacements.  Are parts still available for this model?  If so, where can I purchase them?  And can I install them never having done so before?

 

Thank you.

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