Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-02-2020 10:46 AM

HP Recommended
Product: OfficeJet Pro 9010
Operating System: Microsoft Windows Server 2012 and older

We run our printer server on Windows 2012R2 and I've added an HP OfficeJet Pro 9010; drivers associated is PCL3 for that model.  When installing this network printer, Windows 10 PC's add and print with no issues.  However, when installing this network printer on a win 7 Pro PC, the driver is not installed and we are forced to install the HP driver manually.

I also noticed, when printing a test page from the Printer Server Manager, 3 pages are printed.  The first page only has 2 ASCII characters, the second page has 2 ASCII characters as well (but different characters) and the third page has schmeared lines.

 

The driver version (HP website) for both Win 10 and Win7 are the same.  

 

Any clues as to why would be most appreciated.  

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.