• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-18-2017 02:27 PM

HP Recommended
Product: HP Color LaserJet Enterprise CP4025 Printer series
Operating System: Microsoft Windows 10 (64-bit)

I'm having an issue logging in to the administrative functions with an HP Color LaserJet CP4020 model printer.

 

The printer is a network printer in a business office setting. I recently set an admin password in the printer's web console (type in the printer's IP, go into Settings, changed the password). I was able to log in to the administrative functions successfully with that password.

 

The network administrator wanted to change the password by adding three more characters to the end password. In order to do that, I went back in to the same admin interface and typed the three new digits at the end of the password.

 

I'll try to articulate this part as best I can: at the time, the password was still hidden (just a series of black circles). I typed the three new characters at the end of the circles. I think my mistake was that I didn't clear the box entirely and then retype the entire password.

 

So basically:

"OriginalPassword" was shown as ********** in the "password" box and I just typed "123" at the end of **********. So it was **********123 which then became *************.

 

I hope that makes sense. Either way, I am now no longer able to log in with either the previous password or the previous password + 3 new characters.

 

Do I need to just factory reset the machine? I can't seem to find instructions on that and the HP chat support hasn't been helpful. Thanks in advance!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.