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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-03-2021 09:27 AM

HP Recommended
Product: Photosmart 6510 Series
Operating System: Chrome OS

Hello. I just recently started having a problem with the alignment on my printer. It started cutting off the sides of my documents when I would print. Sometimes on the left, sometimes the right. I did an alignment test and it came back as "alignment failed" error. I checked to make sure I have the correct letter paper, cleaned the printhead, and even unplugged and plugged my printer back in. Nothing has worked and I am unsure what to do. 

 

I print with a Lenovo Chromebook that runs on Chrome OS. I have also used Windows 10 in the past. Both of these operating systems have worked just fine for over a year. 

 

The full product name is Photosmart 6510 e-All-in-One printer (B211a). I would appreciate any help on how to fix this, thank you!

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