• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-22-2018 08:44 AM

HP Recommended
Product: HP ZBook 15 Mobile Workstation
Operating System: Microsoft Windows 10 (64-bit)

Hi, I am having trouble getting a Bose QC 35 II to work with the embedded Intel Bluetooth adapter on the Zbook. I am using the latest software version for the headset (2.1.3) and the latest patched version of Windows 10 Enterprise. When I use a third party bluetooth USB dongle (from Ewent), the headset works fine. The problem that I am experiencing is that the Bose headset is recognized and the drivers are installed, but I am not able to connect to the headset (pairing fails). In the Device manager and the playback devices list, I can see the headset, but it's not available in the Bluetooth list.

Other Bluetooth devices work fine on the Intel controller.

I have tried most of the suggestions that I could find on the Internet (factory reset the headset, removing devices, etc) without luck. Bose tech support refers to Microsoft or the hardware vendor because the device is recognized and  as said, when I use an external USB dongle from Ewent, it works fine.

Intel driver.JPGMicrosoft driver.JPGBose device manager and playback devices.JPGdiscovery stays empty.JPGI would think that this has got something to do with either a driver or incompatibility.

 

 

The Intel driver version is  19.30.1646.0853

 

I hope this can be solved.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.