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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-30-2021 07:51 PM

HP Recommended
Product: Deskjet 3050A
Operating System: Microsoft Windows 10 (64-bit)

Someone I know was going to throw an all-in-one printer away after not being able to print anymore. Since I don't even have a scanner, I asked if I could get it and I did. I managed to scan directly from printer, using the buttons around display on the printer. Since I need to scan the whole page and I can't choose the scanning more, I'd love to do it through the software.

 

I installed the software, HP Smart, and it required me to make an account (which me asking this question proves I have one). After some time the interface showed, but clicking on the scan "button" displayed a message that I need to add the printer first (in the software) ; I tried to do so but it got stuck after I clicked continue, following a message that the printer is connected, as may be seen in

HP_Smart-configuration_imprimante.png

and although I can click on continue again, nothing else seem to be responsive, even trying to close the software through the taskbar failed. I tried again, but that time I clicked on Continue once, and after some time opened the Task Manager to see what was going on withe the software, and it was hogging ~30% CPU which may be seen in

Windows-Resource_Monitor-HP.Smart.exe-2-censored.png

 

Is there a way to get my handed-down printer to scan through the software, and if so how?

 

Thank you kindly

 

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