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- Can't install drivers for HP LaserJet Pro M1132 MFP

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10-25-2021 06:05 AM
Hi.
Operating system: WIndows 11
I have tried four different ways to install the drivers for my printer and they all fail one way or another:
1. When I connect the printer, the "CD drive (D:) HP Smart Install. Click to select the action for this drive." In this case, the installer gets to the driver installation stage, and then the following error message appears:
"Printer installation error. Perform the following steps after clicking the Close button.
1. Make sure that the USB cable is disconnected from the printer.
2. Turn off the printer, then turn it on.
3. Connect the USB cable to the printer."
After performing these steps, the situation does not change and the installation fails again.
2. Installing with the latest drivers from the HP site. In this case, the program gets to the step "Connect your device". I connect it, and then the program keeps showing "Connected new device. Data exchange with HP LaserJet Pro M1132 MFP." I still can't finish the installation.
3. Installing the printer with help by adding a new printer in Windows settings. In this case, the installation appears to be successful, but an error occurs when you try to print a test page.
4. I found a possible solution to the problem at this link: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Can-t-install-drivers-for-M1132-MFP/m-p...
I found HPSetup.exe on my C: drive, but when I run it, the situation described in point two is repeated.
I also tried HP Easy Start, but it cannot detect my printer. I also tried using HP Print and Scan Doctor. This utility detects that the drivers for the printer are not installed and offers to download them via a link. However, when I clicked on the suggested link, it displays a message that the page does not exist.
I hope this forum can help.
