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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-05-2018 01:36 PM

HP Recommended

I have been using my HP smart app to print from my Google pixel phone for several months with no problems. Recently, I have not been able to print from a certain website, which is something I need to do often for work. I can print from Gmail and other websites, it seems. When I try to print from this particular website the blue print icon never pops up, sometimes it says there was a problem printing, but when I tap the "retry" button, the message goes away but nothing else happens. I have tried a direct USB connection and WiFi... I can't even save as PDF. 

 

So far, I have cleared the cache and data from my printer spooler, check for system and app updates, uninstalled and reinstalled the HP app and plug-in.

 

The company whose website I am trying to use says that nobody else is having problems. I can print from their website from my Windows PC, which uses a Brother printer. It seems to be something between their website and the HP app? I am at a loss at this point. Is there anything else I can try?

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