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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-19-2018 02:18 PM

HP Recommended
Product: MFP M426fdw Laserjet Printer
Operating System: Microsoft Windows 10 (64-bit)

I finally needed to replace the toner cartridge with a new HP 26A cartridge.  I opened the printer and removed the old cartridge.  When I went to put in the new cartridge, it wouldn't seat all the way in.  I tried a number of different times and ways but it wouldn't go in.  I looked inside of the slide and found two thing I didn't like.  First, there was a spring about an inch long laying in the bottom of the slot.  Also, when looking in the slot, I see some plastic piecing hanging down from the upper right side deep in the slot.  I think that's what the cartridge catches on.

 

The printer is out of warranty.  Any suggestions on how to proceed?

 

Thanks.

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