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‎11-12-2017 05:11 AM - edited ‎11-12-2017 05:13 AM

HP Recommended
Product: OfficeJet 4658
Operating System: Other

Having problems installing drivers for OfficeJet 4658 on a MacBook Air. Had no problems installing on several iMacs around the home, connected to network either by WiFi or Ethernet. However, no luck trying to install on the MacBook Air.

 

All Macs are running High Sierra 10.3.1. FIrst time I tried HP EasyStart on the MacBook AIr it found the printer, gathered the info and started to download the essential software but about halfway through the download it kept coming up with the message "Unable to complete the download. Try later" message. 

 

Decided to remove the software and try again from scratch. Now, when running HP EasyStart, it finds the printer and correctly identifies it but when clicking the next step, it tries to gather printer info and just hangs there, eventually coming up with message about "unable to communicate with device". The printer is fine and shows up on the WiFi network on the MacBook AIr and all other Macs around the home. Have done all the usual restarting the printer etc.

 

I've run out of ideas and looking for suggestions.

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