• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-28-2018 06:31 AM

HP Recommended
Product: HP Officejet Pro 276dw MFP
Operating System: Microsoft Windows 7 (64-bit)

I'm trying to setup scan to email on my HP Officejet Pro 276dw MFP for the first time and cannot seem to get it working.  When I try to test from the admin tool it gives a message "Unable to connect to the printer. Check your configurations and try again."  I'm not sure but I suspect that it may be related to the fact I have to somehow get logged into the printer at the console on the printer.  I logged in using a pin for a "walk-up" user I setup but am not sure if I need to be logged in as a different user that's in the scan to email profile.  Are there good step-by-step instructions to walk me through the whole process end-to-end?  I've found https://support.hp.com/za-en/document/c03862727 to setup the scan to email settings but it doesn't describe the right way to setup a user and login to the printer properly.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.