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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-20-2021 11:18 AM - edited ‎12-20-2021 11:23 AM

HP Recommended
Product: HP Envy 5010
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have been having troubles with getting my printer installed on my laptop. It works perfectly fine on other devices, so I was confident it was a driver issue. 

On Windows Printer and Scanners settings page, it says Driver is Unavailable, as shown below

martinf1_0-1640023796137.png

Following other instructions online, and trying to install drivers on HP Smart without any luck, I manually uninstalled the drivers. Therefore, the printer drivers do not show up on Device Manager. No HP drivers show up either on Print Server Properties as I deleted them by going to  printui.exe /s . Images as below. 

martinf1_1-1640024003454.png

martinf1_2-1640024017828.png

I try to install the drivers via HP smart again however it comes up with this error.

martinf1_3-1640024131932.png

I then do as it says in Printers and Scanners, but it says failed.

martinf1_4-1640024193976.png

I do not know where to go from here. Windows is fully updated and I have restarted laptop too.

 

I would appreciate help,

 

 

 

 

 

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