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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-04-2020 02:13 AM

HP Recommended
Product: HP479FDW
Operating System: Microsoft Windows 10 (64-bit)

I have recently (5 weeks ago) bought a HP479FDW. Nothing has moved the printer or nudged it or anything. There has never been a low toner warning. All of a sudden, it comes up with this error "The indicated supplies are not communicating correctly with the printer. Try reinstalling the supply to continue.".

Have reinstalled the toner in question a few times. Hasn't worked. 

Having looked around this forum, it seems it is not an isolated incident. Seems to be a problem with the starter CYAN  cartridge for the 479FDW. Can this be looked into?

If it is running out of toner, should it not give us plenty of warning? I suspect the toner is not out as the other cartridges are still at least 65% full. What troubleshooting steps can I take to identify the problem?

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