-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
1
0
0
HP Recommended
Hello,
I'm hoping someone can shine some light on this. I just received a new Probook 650 G4 from our IT help desk that was re-imaged with Windows 10 Enterprise, Version 1803 (64 bit). The laptop is part of our domain, but I have Admin access on my profile and can install software/updates etc at will.
When I started using the laptop, I noticed that I had no gestures on the click (touch) pad. Two finger scrolling does not work for instance. The pointer speed is also slow. When I go to Touch Pad Settings -> Additional Setttings, the mouse properites dialogue that is loaded is like the on in the photo supplied. There are no Touch-pad related tabs on the window. If pointer speed is adjusted here, it speeds up pointer movement initiated by the touchpad, but when a mouse is plugged into USB, the speed has to be readjusted to a slower setting, as it is too fast to be usable.
I have also noticed that there is a Code 51 message in the device manager for the I2C HID Device.
This device is currently waiting on another device or set of devices to start. (Code 51)
Dependencies:
PCI\VEN_8086&DEV_A369&SUBSYS_844A103C&REV_10\3&11583659&1&A9
ACPI\INT3450\3&11583659&1
I have manually updated all the chipset drivers and such. I have also ran the HP Support assistant and patched everything that was remaining in the list to be patched, including firmaware on this laptop. At the time of writing, there are no more updates available.
I have also tried to manually apply drivers supplied in the SP88628 driver package, by deleteing the Synaptic Pointing device along with installed drivers, setting a system policy for Windows not to update the driver automatically for the associated Hardware ID, rebooting, and reinstalling the driver. Same version of the driver was installed.
What am I missing here? I think I should see HID Clickpad tab on the Touchpad configuration and gestures would work if everything was installed properly, correct?
Thank you in advance for your help.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
