• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-09-2019 01:10 PM

HP Recommended
Product: Color LaserJet MFP M476nw
Operating System: Microsoft Windows 7 (64-bit)

Issue I am having is that the MFP M476nw printer will no longer connect to the newtork.
Going to network settings - IPv4, it will show the IP briefly then change to "cable disconnected" and then "intializing"
Continually does this loop and never connects.
IP hasnt changed, network settings haven't changed.

Reset Network settings to default.
Verified network connection is working and correct vLan.
Verifed all cables functioning.
Performed power reset and power drain reset.
Left off over night.
Nothing works to fix issue.

Searching online yeilds no further assistance except mentions of 'Confidential' fixes that have to be emailed to me...so hoping I can get those to try.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.