• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-07-2018 09:36 PM

HP Recommended
Product: Color LaserJet Pro MFP M281fdw

Hello,

 

My computer installed the Windows 10 version 1803 last night.  My laserjet printer was working just fine before this update, but now I cannot print anything from Microsoft Office (specifically Microsoft Word).  There is no error message; it just doesn't print anything.  There are no issues with the network connection.  I have tried everything else I can think of to resolve the issue including the following:

 

1. Restart the computer and turn the printer off/on (I did this several times with no change).

2. Used the "Print and Scan Doctor" program (it says that everything is fine and will print the test page with no problems... it just won't print from Word).

3. Downloaded and installed new drivers that were compatible with Windows 10.

4. Uninstalled and completely re-installed the printer.

5. Tried to shut of the firewall (which didn't help, so I turned it back on).

6. Stopped the print spooler, deleted the files in the folder, and then restarted it (using services.msc ).

 

Let me warn anyone who is kind enough to answer that I am not well-versed in tech stuff... I've just tried a bunch of stuff that other people have suggested.

 

Please help!!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.