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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-16-2021 11:44 AM

HP Recommended
Product: Color LaserJet Pro MFP M283fdw
Operating System: macOS 11.0 Big Sur

Hi, my Color LaserJet Pro MFP M283fdw just suddenly cannot print PDF. I am using Secure AirPrint on Macbook Air (Big Sur, M1 Chip). It started with a large Adobe Photoshop PDF file (13.5MB) which took a long time to process the print job (the bar slides left to right for a long time with "Printing - Waiting for job to complete), then the print job just disappears but the printer doesn't print. 

 

Same issue occurs with Macbook Pro (Big Sur, Pentium) and Windows 10 Home PC laptop.

 

It can print other file types almost every single time, although the PDF problem also persists once in a while for other file types)

 

I have tried to reset printer settings, reinstalled printer, reinstalled driver, turned printer on and off, reset printer to factory settings. But all negative. 

 

This printer is only 5 weeks old and worked perfectly fine for 5 weeks until now. 

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