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‎07-06-2021 02:21 AM

HP Recommended
Product: LasetJet M283fdw
Operating System: Microsoft Windows 10 (64-bit)

I want to initiate a scan from HP Smart on my Windows 10 laptop, but HP Smart reports that it cannot do this becasue it cannot detect the printer. The HP Smart home page also shows the message Printer Status Unknown.

I can, however, print firectly from MS Word.

Note. I *know* I can begin scanning directly from the printer, but this method does not provide the degree of control i require.

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