• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-16-2021 09:19 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have HP Laserjet Pro MFP M127fw printer.  Within the last week, I was not able to print from my laptop.  I was connected through my WIFI.  It appears the laptop is not detecting the printer.  I'm also having this problem with my mobile phone.  I have to unplug the printer, plug it back in, and then I can print from my phone.  After a while though, the phone stops detecting the printer and I have to unplug it again and plug it in.  here is what I've tried.  

1. Uninstalled printer drivers.

2Tried to reinstall drivers but software cannot detect printer through network.

3. Turned of firewall.  Still SW not detecting printer.

4  Tried running driver file again and now it says Extraction Failure - Cannot Delete Output File.

5. Tried disconnecting printer from WIFI and reconnecting it.

 

Thanks in advance for your help.

 

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.