• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-02-2017 07:13 AM

HP Recommended
Product: HP Laserjet MFP M426fdw
Operating System: Microsoft Windows 10 (64-bit)

I manage approximately 15-20 M426fdw printers which we bought to replace the previous M425dn model.

 

There is a recurring problem with all the printers which is that if the printer runs out of paper and then we reload it with paper, the computer still shows that the printer is out of paper and refuses to print anything.

 

This must be a driver error because the printer itself does not show any error message. I can do copies without any problem (which proves that the printer sees the paper). It's really only the printer queue dialog window that shows the error message, nothing else.

 

If we remove power from the printer and turn it back on (or restart the computer), sometimes the error message goes away, but that is not a reliable solution.

 

On a side note, the few Windows 7 computers that we have left do not encounter this problem. Only Windows 8.1 and Windows 10 computers experience this issue.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.