• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-31-2021 07:51 PM

HP Recommended
Product: HP LaserJet Pro M404dw
Operating System: macOS 11.0 Big Sur

Hello everyone, I would really appreciate some help.

 

Following setup:

Printer HP LaserJet Pro M404dw, no touchscreen

Mobile Router TP-Link 30D9, no WPS button

iPhone/Macbook

 

Before I had the mobile router, I could print by activating WLAN on my macbook and connecting it to the printer. Which wasn't the most convenient way to do but it didn't work anyway else. Now as I have my new router that my macbook is constantly connected to, I can't print at all anymore. Not even in the old way where I turn off the router and connect the macbook to the printer. It's connected just like before when I didn't have the router and it still doesn't work.

I tried printing from my iPhone with the normal "print document" way and with the HP Smart app. Not working. I've also tried connecting it via some PIN from the printer, but still didn't work. When I look for an error or whatever, it says "printer does not respond", even though it's connected.

 

All I want is everything to connect to the freaking router and just PRINT. The iPhone, the macbook, the printer, but the printer seemingly can't since the router has no WPS button. PLEASE help me. What do I need to do?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.