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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-04-2018 02:21 PM

HP Recommended
Product: HP PageWide Pro 477dw Multifunction Printer series
Operating System: macOS 10.12 Sierra

Our office recently switched to a WPA Enterprise with 802.1X/RADIUS. I tried to use Wireless setup wizard to connect to the new network, and I got this error message:

 IMG_2335.JPG

 

I then went into the Embedded Web Server in attempts to connect to the new wifi network, but I was unsuccessful. I entered all of my login credentials & EAP method, but not the Phase 2 authentication (MSCHAPV2). I did locate a 802.1X authentication tab, but it asked for the same information as the wireless setup.  After letting it process the summary page says that it is enabled, but the printer doesn't connect and remains offline. Screeshots are below from my attempts at setting it up on EWS. The first one is the summary page after trying the normal wireless setup, the second is from trying through the 802.1x option.

 

 

Displaying Screen Shot 2018-01-04 at 4.12.00 PM.png

 

I may be missing some information on how to connect to this kind of network, but I'm not positive, Any guidance on this would be appreciated. 

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