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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-28-2020 12:15 PM

HP Recommended
Product: HP Officejet pro X576dw
Operating System: macOS 10.15 Catalina

I have been troubleshooting this problem for two days. Printer firmware and computer OS are up to date.

 

When I try to add the printer on my mac (OS 10.15.7] it says  'Unable to connect to  HP Officejet pro X576dw [HP34C681].ipps._tcp.local, due to an error. The printer had been working fine for years until just recently. I also tried ethernet-connection to my router but get a similar unable to connect error.

 

I have uninstalled all printers

 

I pinged the IP using the Network Utility with 100% packet loss sending 10 packets.

Using the Network Utility Lookup, the IP returns the printer name 192.168.X.XX -> hp34c681-4.lan

Using the Network Utility Traceroute the predominant returns are "No route to host" and "Host is down".

 

I can still print using the HP ePrint email function.

 

Please help!

 

 

 

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