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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2018 09:59 AM

HP Recommended
Product: DesignJet 111 Roll
Operating System: Microsoft Windows 10 (64-bit)

I am trying to help a friend with an HP DesignJet 111 Roll that is on a network.  Since they upgraded to Windows 10 they can no longer print via the Windows driver.  They have to go through an HP Program to print to it but it means putting in lots of settings each time.

 

I have printed a config sheet and the printer has an auto address of 192.168.1.160 and I Can ping it on the network no bother.  If you try and print a test page from the windows driver it goes somewhere but nothing prints or registers on the printer yet the test page is not stuck in the queue.

 

I have downloaded the 32 bit software for windows 10 which I suspect is HP standard printer software of their site but I have not tried it yet.  I did consider trying to reload a driver but I a concerned that I might make the situation worse if I replace the existing driver as it is kind of working right now via the HP Program.

 

Any suggestions?

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