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‎05-31-2021 06:47 PM - edited ‎05-31-2021 07:57 PM

HP Recommended
Product: HP DesignJet T130
Operating System: Microsoft Windows 10 (64-bit)

My brand new DesignJet T130 is supposed to be able to print from a 24 inch roll, or 8.5x11 from the multi-sheet tray, or 11x17 from the multi-sheet tray.  I have the latest drivers installed, and I ran the firmware update.  No matter what I do, I get a paper size mismatch error:

 

{filename} requires to be printed on 17.0 in., but the printer is currently using 11.36 in.. Please choose among these options.  [Print anyway]  [Cancel job]  

 

What do I need to do to be able to start using this expensive plotter?

 

Edit: I followed the support articles from HP, and updated the firmware, now the plotter won't connect to my network.  My router sees it, but when I try to ping it, it gives no response.

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