• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-29-2019 12:54 PM

HP Recommended
Product: DesignJet T1530
Operating System: Microsoft Windows 10 (64-bit)

We installed a DesignJet T1530 at a customer location using a reserved IP address that we associated with the printers MAC ID. The printer was set to DHCP.   On three occasions now, we are told the printer lost network connectivity and each time the printer setting changed from DHCP to BOOTP.    We have over 100 DesignJet printers at customer locations and we've never seen this problem.     It could be human error with someone messing around with the settings, however, it's happened 3 times so I wonder if it something else. 

 

The customer runs a combination of Windows/MAC/Linux Operating systems and could be printing from any of those platforms.  

 

I was wondering if anyone has seen this type of issue and/or has any suggestions. 

 

Thanks,

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.