• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-05-2021 08:16 AM

HP Recommended
Product: DeskJet 2132
Operating System: macOS 11.0 Big Sur

After upgrading to Big Sur, my printer will no longer connect via USB. I connect with an extension to Micro USB.

 

If I try printing as normal it says "Error while printing"

 

I tried reinstalling the drivers. The latest driver available on the website is HP Easy Start. Easy Start is able to find the printer without an issue, but it then just redirects me to download HP Smart. HP Smart  is NOT able to find the printer, it says it's not connected via USB, when it is.

 

I've tried

  • switching usb ports
  • Turning off the printer, waiting 30 seconds and turning back on
  • Unplugging the usb cord from the printer and the computer
  • Restarting my computer
  • Printing via Chrome instead of from pdf
Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.