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‎05-02-2021 01:08 AM - last edited on ‎05-02-2021 05:56 AM by Retired

HP Recommended
Product: DeskJet 2330
Operating System: Microsoft Windows 10 (64-bit)

DeskJet 2330 Serial Number : [Personal Information Removed]Operating System : Windows 10 Pro

 

Bought brand new today (2nd May 2021) but my HP Pro Book will not operate the scanner.

I downloaded & installed the software & drivers but the scanner still doesn't work, the printer works fine so this tells me that the software has installed ok. While installing it said download the HP Smart app, which I did, but when I open the window I'm unable to click on anything & now I can't even close it down.

I went onto the virtual assistant which said I should download Windows Scan. I did this but it doesn't work.

I would appreciate a solution from someone please. I need to scan a very important document & this is holding me up very badly.

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