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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-03-2018 04:27 PM

HP Recommended
Product: Scanjet G4050
Operating System: Microsoft Windows 10 (64-bit)

I have an issue with my desktop icon. When I installed the scanner on a new computer it wouldn't work. No driver. I downloaded a driver from HP & the icon I have now looks different than my old one on the old computer plus it opens an entirely different screen. The screen is smaller with less details than on the old computer. On the old computer (Windows 10 also) I had the option to remove dust or scratches from scans, I could pick a resolution & a number of other options. I would like to get the old icon & function back if possible. The icon I have now does look like the scanner. The scanner also does not show up in the program list in the control panel. I think I need to do a complete uninstall but I don't know where to look to uninstall the program. The scanner only shows in Device Manager or Devices & Printers if the scanner is powered on. I hope someone knows what I need to do. Thanks.

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