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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2017 10:38 AM

HP Recommended
Product: HP LaserJet m570dn
Operating System: Microsoft Windows 7 (64-bit)

We bought this printer a couple of months ago and I configured it with a password (I even wrote it down).  However, it will not take this password for whatever reason. I need to be able to reset the password. I have followed the post here on the forum that explains how to get to the Preboot menu after the HP Logo displays "1/8" with an underscore, etc., but this printer DOES NOT display it!  I hate to send the printer back to Staples where we purchased it, over something as simple as changing a password.  I've used HP printers for a number of years in my twenty year tenor at FedEx and never experienced so much frustration over something that should be as simple as falling off of a bicycle. This really makes me re-think about continuing to use HP printers in the future!

 

 

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