• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-30-2021 02:55 PM

HP Recommended

I have an HP MFP M479fdw installed maybe a month ago. The software now says driver updates are available.  So I clicked on the update link.  The update software insists about every minute that I install HP Smart app, even though it is already installed.  And it repeatedly keeps searching for the printer even though it is connected by Ethernet cable to my WiFi router.  Sometimes I have to put in the IP address.  But the installer never completes the install.  It keeps taking me to more links to do the install, then to install HP Smart, then more links to install, then to install HP Smart, then more links to install.  Round and round for over an hour.

It has me download the same install app again and again, yet the app keeps going in the same circles over and over.  Grrr.

Another annoyance is that some of the windows that the install apps open are full-screen, but others are about credit-card size with no icon to click to go full-screen.  I need a magnifying glass to read what they say.  This was happening with the scanning app windows since I first got the printer.  I was hoping the update would fix it, but I can't install the update!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.