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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-23-2021 09:37 AM

HP Recommended

During the last 3 years I have been working properly with a laptop HP ProBook 470 G4, right now with Windows 10 Pro 64 bits and compilation 19042.985 and a Printer HP ENVY 4500 series with a wireless connection.

 Lately, I get the message “Driver not available” ( Driver no disponible)  and it is impossible to print any document send from the laptop ( it is possible to print documents send from another desktop computer).  I have tried everything. I have tried restarting computer and restarting printer but it doesn't work. I have tried the HP Print and Scan Doctor and at the end it says my printer is working fine but it don’t print the test page. I have done the uninstallation and then installation of the printer and programs for printer and I have test the HP recommendations in the document: “ Impresoras HP - Falla de la instalación del controlador incorporado en Windows 10”.

radiotv33_0-1624204326109.png

 

 

But the printer does not work. After several attempts and tests the message has changed and now I get an “Error Printing message” every time I try to print something from my laptop. I can print from other HP computer HP EliteDesk 800 G1

radiotv33_1-1624204326111.png

 

 and the printer also can receive and print the works send via email.

To correct the new problem, I have tried several times all the steps indicated in the next forum HP document.

radiotv33_2-1624204326129.png

 

Signed by

radiotv33_3-1624204326131.png

 

But the problem continues.

What can we do?

Please do explain as easy as you can, step by step. I am not a computer professional.

Thank you very much.

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