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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-12-2018 11:46 AM - last edited on ‎05-12-2018 05:40 PM by Retired

HP Recommended
Product: HP SCANJET G4000 SERIES
Operating System: Microsoft Windows 7 (64-bit)

Hello,

I'm sending a second post as I never received your reply to the first one, please HELP!!

 

I have an HP Scanjet G4000 series scanner  Serial [edit] which I hadn't used for several months.  I have Windows 7  64 bit. 

The scanner powers on fine and when I press scan, it makes a sound as though it's going to scan but I get this error message every time:

"A problem prevented the document from being scanned. Please try again, or for troubleshoowing information, see Help and Support or the information that cane with the scanner"

 

error message: 4,[(0,7,80004005),(2,6,80040005),(3,6,0)]

 

I tried several times uninstalling the scanner program, disconnecting the cables, installing again, but still get the same error message. I've also downloaded the drivers for this scanner from HP.

 

I know my scanner is out of warranty and don't know if it might be an issue with Windows 7, I need to know what the problem is, or get a new one if it's too expensive to repair it.

Do I need an update?

Please let me know.  Thanks!!!!!

 

my e-mail address is [personal information removed]

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