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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-23-2020 10:25 AM

HP Recommended
Product: OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

My OfficeJet Pro 7740 (product G5J38A) has a blue screen with what looks like a watch (wait icon?) and "B82F692C" showing. 

 

The Event Log Report shows:

error code: 0xb82f692c

host ID: 2

File Name: "SOL:FAULT 0x002f692c@0x00000014"

 

Since it's out of warranty, HP offers absolutely no support other than inviting me to spend $99.99 to ask a real person what the error code means.

 

Does anyone know what the error means, and perhaps what I can do to fix the printer?

 

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