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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-01-2017 10:36 AM

HP Recommended
Product: HP Scanjet Pro 3000
Operating System: Microsoft Windows 10 (64-bit)

Turned the scanner on and the led light lit up green as it should. Placed a single-page document in the scanner and the led light immediately began blinking red - 7 times . Pushing the scan button on the scanner communicated with the computer and an error message appeared as indicated above in the subject line: Error 3005 Flatbed Lamp Error.

 

Removing the paper from the scanner does not change the status of the led light - it continues to blink 7 times, pause, blink 7 times, etc.

 

I am guessing the lamp needs replacing but I cannot find any information on the support site indicating the name of the part, where to get it, how to replace it, etc. 

 

Please help!

 

Debbie

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