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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-26-2019 09:13 AM

HP Recommended
Product: LaserJet M402n
Operating System: Microsoft Windows 10 (64-bit)

Multi-page Adobe PDF documents, every other page prints a mess of unrecognizable characters. Troubleshooter says that the only problem is the USB composite device is an older device not supported by USB 3.0.  I don't see how that would affect only PDF documents and nothing else that is printed.  This is a new M402n LaserJet running from Wndows 10.  The drivers and firmware are all updated (UPD PCL 6 driver).  Also tried UPD PS driver and it is not recognized.  I am not on a network.  Took the printer and computer to the store where I bought it, and tried printing a PDF doc from a M402n o siplay at the store.  Worked fine.  Does this mean that the problem must be with my printer?  I want to be sure before returning it for an exchange.

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